Pru16 Privacy Policy – How We Protect Your Data

Pru16 takes user privacy seriously. This policy clearly outlines the types of information we collect, how we use it, and your rights as a user of our platform in Malaysia.

Effective date: 1 January 2026. This policy may be updated from time to time.

1. Information We Collect

Pru16 collects various types of information when you register and use our platform. This information is necessary for us to deliver quality, secure services. The types of information collected include:

Account information: Your full name, email address, phone number, date of birth, and encrypted password provided during registration.
Identity verification information: Copies of identity documents may be required for account verification purposes in line with compliance requirements.
Payment information: Bank account or e-wallet details used for deposits and withdrawals in Malaysian Ringgit (MYR). Full card numbers are not stored on our servers.
Device and browser information: Your IP address, device type, operating system, browser version, and language settings, transmitted automatically when you access our platform.
Usage data: Login session records, game history, transactions, and interactions with platform features, used for security and service improvement purposes.
Cookies and tracking technologies: Information collected through cookies, pixels, and similar technologies as you browse the pru16 platform.

2. How We Use Your Information

Information collected by pru16 is used only for lawful and specific purposes. We do not use your data for anything beyond those purposes without prior notice. These purposes include:

To process account registration, identity verification, and user account management securely.
To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR).
To provide accurate and responsive customer support whenever you reach out to our team.
Sending important notifications related to your account, security, policy updates, or relevant service information.
To monitor and detect suspicious activity in order to prevent fraud, money laundering, and unauthorised account access.
To improve the user experience through aggregated, anonymised analysis of platform usage patterns.
To comply with legal and regulatory obligations applicable in Malaysia.

Pru16 will not use your data for third-party marketing purposes without your explicit consent.

3. Cookies and Tracking Technologies

Pru16 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use include:

Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
Performance cookies: Collects information on how users interact with the platform to help us improve its performance and speed.
Functional cookies: Saves user preferences such as language and display settings to provide a more personalised experience.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain features on the pru16 platform. Continued use of our platform after being informed of our cookie practices is taken as your consent.

4. Data Storage, Security & Sharing

Pru16 stores user data on servers protected to industry security standards. All stored and transmitted data is secured with SSL/TLS encryption to prevent unauthorised access. Access to personal data is restricted to staff who require it for operational purposes only.

User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.

Third-party sharing: pru16 does not sell or rent your personal data to any third party. We only share data in the following limited circumstances:

With authorised payment service providers to process your MYR transactions.
With regulatory authorities or law enforcement agencies where required by Malaysian law.
With technical service providers who support platform operations, subject to strict confidentiality agreements.

In all of the above cases, pru16 ensures that the receiving parties comply with data protection standards equivalent to or higher than our own.

5. User Rights & How to Contact Us

As a pru16 user, you have certain rights regarding your personal data. You may exercise these rights by contacting our support team via email:

Right to access: You may request a copy of the personal data we hold about you at any time.
Right to rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal and operational requirements.
Right to object: You have the right to object to the processing of your data for specific purposes, such as direct marketing.

For any enquiries regarding this Privacy Policy, or to exercise your rights, please contact the pru16 team via:

Email: [email protected]

You may also refer to the FAQ section for more information on privacy and account security. Any changes to this Privacy Policy will be updated on this page, and your continued use of the pru16 platform following such changes constitutes your acceptance.

Your Data, Your Control

Pru16 is committed to protecting every user's privacy. Register your account with confidence, or contact us if you have any questions about this Privacy Policy.